Sleep Reset FAQs

Sleep Reset is the world’s first digital, personalized sleep clinic, which you can take anywhere in a convenient mobile app. The program improves sleep and reduces sleep anxiety with the most effective methods from top-tier sleep clinics, including strategies based on Cognitive Behavioral Therapy for Insomnia (CBT-I). It’s a life-long solution to sleep better, without pills or melatonin – which means no grogginess, side effects, or dependency. The program was designed in partnership with leading experts from top sleep clinics and universities.

You can take our expert-designed sleep assessment and sign up for your personalized program here.

Sleep Reset is designed to help people who have difficulties falling asleep and staying asleep. It is not intended to resolve other sleep disorders, such as sleep apnea, sleepwalking, restless leg syndrome, or night terrors. In addition, if you have been diagnosed with a psychiatric disorder, it may be best to consult your healthcare provider before using this program.

Thousands of members have already improved their sleep with Sleep Reset’s 8-week program! 9 in 10 Sleep Reset members sleep better in weeks, without pills, grogginess, or other side effects. On average, members report increased total sleep time per night, less time needed to fall asleep, and fewer middle-of-the night awakenings. However, results will vary depending on your specific sleep issues and circumstances.

Start by taking our expert-designed assessment to find out the root causes of your sleep issues or sleep anxiety. You’ll be matched with your dedicated sleep coach (a real human!) who will build your program based on your results. Our program is most effective when used every day to track your sleep, complete your daily sleep lesson, wind down before bed, and communicate with your sleep coach via text. You can access the program via your app on your iOS or Android mobile device.

Currently Sleep Reset is only available on iOS and Android mobile devices.

Sleep Reset is available internationally, but please note that your coach will be located in the United States, and will be available for messaging during standard United States business hours M-F. Our coaches are all English-speaking only at this time.

Our dedicated sleep coaches are trained behavioral health and wellness professionals with years of coaching experience. They have a broad range of experience in working with individuals on sleep, as well as other areas including psychology, functional medicine, nutrition, movement, stress management, mindfulness, and more. Based on your assessment results, you will be matched with a coach who has worked with people with similar sleep issues, demographics, and lifestyle.Your coach is available via text in your program app. You can send a message to your coach anytime. They will respond to your message within 24 hours, during standard US business hours Monday-Friday.

In light of recent economic conditions, we are currently offering pick-your-price trials. Take our assessment and sign up for your trial here.

At the end of your one-week trial, you will be billed $297 for the first 2 months. Cancel anytime during your trial, and you won’t be charged for your subscription. We will send you a reminder before you are billed. For more details about pricing, please complete our sleep assessment.

Clinical research shows that effective behavior change takes 2 months for long-lasting results. It can take time to fix sleep issues – which may have persisted for years, or even your whole life!

Your program includes access to a dedicated, trained sleep coach – a real human! Sleep Reset brings you strategies based on CBT-I, yet it is actually much more affordable than CBT-I treatment at an in-person sleep clinic, which is the only other sleep solution proven to have long-term results. In-person CBT-I is usually delivered over 6 to 12 weekly face-to-face sessions at $75-$150 per session...that’s up to $1,800!

If you signed up with PayPal, you will need to update your credit card information in your personal PayPal account. Log into your PayPal account, click “Credit Card” under Account Information, select the card to update, and click Edit. Enter your credit card details and click Save.

If you signed up with a credit card, please email us at help@thesleepreset.com. We will send you a secure link to update your payment method in Stripe (our credit card processing platform).

We have had some Sleep Reset members pay for their program using an HSA Debit Card. However, if you would like to pay for your program with your FSA or HSA, we recommend first calling your FSA or HSA administrator before enrolling, as we cannot guarantee this, and you may need pre-approval. If you need to provide a copy of an invoice to your administrator, please reach out to us at help@thesleepreset.com.

To view your subscription details, open your app, go to the Progress tab, tap on the 👤 Profile icon in the top right corner, and then select "Plan Details" from the menu. If you have any questions about your subscription, please email us at help@thesleepreset.com and we will respond within one business day.

For general inquiries, product questions, and billing assistance, our Customer Support team is available Monday - Friday between the hours 9 AM - 2 PM PST, and will respond within one business day. You can reach our Customer Support team at help@thesleepreset.com

You can cancel any time within your one-week trial period and you will not be charged for your subscription fee. To cancel your trial in the app, go to the Progress tab, tap on the 👤 Profile icon in the top right corner, and then select "Plan Details" from the menu. If you have any issues or questions, please email us at help@thesleepreset.com and we will respond within one business day.

We are committed to customer satisfaction and offer a Money Back Guarantee. If you go through your full 8-week program and your sleep doesn’t improve, we will refund you for the full program. If you think you may qualify for our Money Back Guarantee, please email us at help@thesleepreset.com. We will review your request and respond within one business day.

Please email help@thesleepreset.com for help with recovering your username, which is the email you used to sign up. To reset your password, simply log out of your app and tap “Forgot password?” on the Sign In page.

Please email help@thesleepreset.com for troubleshooting and other questions.

We take your privacy and the security of your personal information very seriously. We upload data to our servers in order to share your sleep data with your coach so they can monitor your progress and make personalized recommendations to improve your sleep. We never sell user data to any partners. You can review our Privacy Policy here: www.thesleepreset.com/privacy